The A-Med Specialty Pharmacy support staff works with you to help improve the quality of care by coordinating specialty pharmacy
activities between your primary care physician, prescribing specialists and social worker.
- Our Clinical Care Team is accessible 9 am to 5 pm Pacific Time weekdays
- Multi-lingual support available
- Emergency assistance by phone 24/7
Outlined below are the responsibilities of each of our professionals:
Clinical Care Staff
- Enrolls patient and provides welcome materials
- Schedules activities for follow-up
- Places proactive refill calls to you 7 to 10 days prior to need date
- Contacts physician or referral source for missing information if necessary
- Assists you in arrangement of homecare if needed
- Reviews patient checklist
- Performs follow-up assessment when due, according to disease protocol
- Contacts physician, if necessary
- Answers and documents your questions
Pharmacist
- Evaluates initial referral and ensures clinical guidelines are met
- Obtains any necessary personal information and verifies appropriate dosing
- Reviews medical necessity with each refill
- Assists physician with dosage adjustments
- Assists you with all medication related questions
- Evaluates dosing
- Assess and explains possible side effects
- Assures proper drug stability and storage
- Reviews potential drug interactions
- Maximizes adherence to drug therapies
Reimbursement Specialist
A-Med’s reimbursement specialists will streamline the claim process to insure prompt reimbursement for your specialty products by:
- Verifying your benefits and obtaining prior authorization if necessary
- Determining proper billing channel
- Coordinating benefits
- Making sure submitted claims are paid accurately and consistently
- Working with physician’s staff whenever a need may be indicated for access to Medication Assistance Programs, which
help uninsured or under-insured patients acquire vital medications
GETTING STARTED
